Shipping policy

Last updated: August 9, 2026

Please note that we require 1-2 business days on average to process and fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as quickly and safely as possible! Once your order is dispatched, the estimated delivery time is 3-7 business days, depending on your location and regional shipping conditions. Please consider any holidays or peak seasons that may impact delivery times.

1. Pre-Ordered or Back-Ordered Items

If your order contains a pre-ordered or back-ordered item, we will ship any items we have in stock immediately, and dispatch the pre-ordered or back-ordered items as soon as they become available. So if you ordered more than one item in a single order and receive only a part of your shipment, don't worry—your remaining items will arrive shortly after.

2. Tracking Your Order

You will receive a confirmation email and/or text message containing a tracking ID and a link to follow the journey of your package once it ships. Please allow 1 to 2 business days for the tracking information to update and show active status in the carrier's system.

3. Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered at checkout is correct. We do our best to speed up processing and shipping times, which means there is only a very small window to correct an incorrect shipping address.

If you believe you have provided an incorrect address, please contact us immediately at hello@divvia.com.

4. Returns

For further information on how to make a return or exchange, please refer to our Return & Refund Policy page.

5. Lost, Stolen, or Damaged Packages

Divvia is not responsible for lost or stolen packages if the tracking information confirms delivery to the provided address. If your tracking status states that your package was delivered but you have not received it, please report it directly to the shipping carrier using the details provided in your tracking link. If you need further assistance, you can reach out to our support team at hello@divvia.com.

Need More Help?

If you have any questions or concerns regarding your shipment, please contact us at: hello@divvia.com