Refund policy
Last updated: August 9, 2026
At Divvia, we want you to completely love your new bag. If you are not entirely satisfied with your purchase, we are here to help.
1. 30-Day Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Eligibility and Item Condition
To be eligible for a return, your item must be in the exact condition that you received it—unworn, unused, with all original tags attached, and in its original packaging (including dust bags and protective wrapping). You will also need to provide the receipt or proof of purchase.
Please note: Items returned without their original packaging or showing signs of wear may be subject to a partial refund or rejected.
3. Order Cancellations
We are able to accept order cancellations within 24 hours of placing your order. If more than 24 hours have passed or your order has already entered the fulfillment/shipping process, we are unfortunately unable to cancel it.
4. How to Start a Return
To initiate a return or exchange, please contact us at hello@divvia.com.
If your return is accepted, we will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
5. Return Shipping Costs & Restocking Fees
Restocking Fee: We do not charge any restocking fees.
Customer Remorse / Exchanges: If you are returning or exchanging a product due to a change of mind, ordering the wrong color, or wanting a different style, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of original shipping (if applicable) will be deducted from your refund.
6. Damaged or Defective Items
If your item arrives damaged, defective, or if you received the wrong item, please inspect your order upon reception and contact us immediately at hello@divvia.com with photo evidence. We will make it right and send a replacement at no extra cost as quickly as possible.
7. Refunds (If Applicable)
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item and whether your refund has been approved. If approved, your refund will be automatically processed, and a credit will be applied to your credit card or original method of payment within a certain number of business days.
Late or Missing Refunds: Most banks and credit card issuers take between 2 to 4 business days to process and post a refund to your statement. If you haven’t received a refund after this timeframe, first check your bank account again, then contact your bank or credit card company. If you still have not received your refund, please reach out to us at hello@divvia.com.
8. Contact Information
If you have any questions regarding our return policy, please feel free to contact us at: hello@divvia.com
Divvia LLC
Sheridan, WY 82801, U.S.A.